Return and Exchange Policy

At MIKOU, we sincerely hope that every purchase brings you joy. However, we understand that preferences may change. Should you decide to return your order, please consider the following guidelines.

 

1. Time limits

  • Exchange: request within 30 days of delivery
  • Refund: request within 14 days of delivery


Email hello@mikou.pt with your order number and the items you wish to send back. We aim to reply within one business day.


2. Return & Exchange Costs

Exchanges: 

  • Free for all EU Member States, the UK, and Switzerland
    Simply request a pre-paid return label, and drop off the parcel at your preferred DPD locker within 14 days. Once the original item is scanned by the carrier, we’ll ship your replacement free of charge (standard service).
    Exchanges are not available for orders from countries not listed above.

Returns:

  • EU Member States: Free returns, with no additional fees.
  • UK: £10 handling fee, deducted from the refund amount. This covers shipping labels and associated handling costs.
  • Switzerland: CHF 10 handling fee, deducted from the refund amount. This covers shipping labels and associated handling costs.
  • Other countries: Returns are at the customer’s expense. We recommend using a tracked service. Any additional customs duties will be deducted from the refund. 

 

3. Product Conditions

  • If the item is returned with signs of wear beyond a normal fitting, e.g. worn in water, sunscreen or sand marks, broken hygiene seal, removed tags, we may deduct compensation for any resulting loss in value in accordance to Article 14 (2) of the EU Consumer Rights Directive.

 

4. How to send your parcel

  • We’ll email you a pre-paid label to print and attach to the package, then simply drop it off at your preferred DPD locker within 7 days. 
  • To make the process even easier, re-use our original mailer and seal it securely.
     

 

5. Refunds

  • Following receipt and verification of the returned product in good condition, a refund will be processed within 10 days, using the original payment method.Please remember, it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mikou.pt.